Customer Experience Technology in 2022: Omnichannel Experience
If you're a small business that's currently exploring customer experience technology and looking to improve, this recently conducted survey by Metrigy might offer you some valuable insights. This survey of small and large businesses identified customer satisfaction as their top priority in all industries.
Benefits of Customer Experience Technology
The benefits of customer experience tech are No matter your business size or industry, be sure to measure before-and-after success. Measuring before and after will help you identify what works and what doesn't, this is especially important when switching providers and implementing new apps, platforms, or systems.
According to Metrigy’s research, businesses that implemented a contact center platform or changed to a different provider showed the following success:
18% improvement in revenue
10.7% reduction in operational costs
16.8% improvement in customer ratings
17.6% boost in agent productivity